Terms of use / general conditions website

Article 1: Who are we?

Cocktails on the Road VOF
Dumortierlaan 106/23
8300 Knokke-Heist
Email: info@cocktailsontheroad.be
Company number: 0753.892.809

Article 2: what is this about?

2.1. The general terms and conditions apply to every offer from us as a webshop to you as a consumer

2.2. We only deliver in Belgium

2.3. You must be at least 18 years old to place an order. If we notice that an order has been placed by a minor, we will refuse it.

2.4. Placing an order on the web shop implies explicit acceptance of our general terms and conditions, which are always available via the website.

Article 3: Our offer:

3.1. We describe what we sell and how you can order it as accurately as possible. In any case, the description is sufficiently detailed to allow you to make a good assessment. Pictures are in this a true representation of the goods and / or services offered. Our online offer provides for the delivery of the drink excluding any depicted garnishes. If garnishes are supplied with the order, this is clearly stated on the production description.

3.2. A definitive agreement is concluded between us as soon as we confirm your order by e-mail and as soon as we have received approval by the card issuer for payment by credit or debit cards. We accept Visa, Mastercard, Amex and Paypal. If the card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and / or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted.

Article 4: Right of withdrawal:

4.1. Due to the nature of the goods, goods cannot be returned.

4.2. Orders can be canceled free of charge as long as your order is not yet in the delivery phase.


Article 5: The price:

5.1. The price is the price as shown in our offer, except for obvious mistakes. Price changes as a result of changes in, for example, VAT or other taxes are only valid when they are shown by us in the offer.

5.2. Our prices include all taxes, VAT, duties, excise duties and services. Shipping costs are shown at the time of purchase and are partly determined by your choice of shipping options.

5.3. Free shipping may apply to your purchase if you respect a minimum amount per order / delivery. If your delivery will be shipped free of charge, we will indicate when you pay for your order.

Article 6 Payment:

6.1. Online orders can only be paid via the payment module that we accept on our website.


Article 7: Conformity and warranty:

7.1. You can expect from us that our goods conform to your order and meet the normal expectations that you may have based on the specifications of the product stated by us.

7.2. We guarantee that our products comply with all current laws at the time of your order.

Article 8: Delivery:

8.1. All goods are delivered to the address specified with your order.

8.2. We treat your order with the greatest possible care.

8.3. You can expect us to execute all orders as quickly as possible, but within 5 days at the latest, unless a different delivery period has been specified.

8.4. Our standard deliveries are done by regular parcel shipment.

8.5. We only deliver within Belgium

8.6. We can use external logistics service providers for deliveries.

8.7. If the deliveries can only be partially or not delivered at all, we will inform you as soon as possible.
8.8. Deliveries are made at our risk. Complaints about deliveries must be reported to us within 24 hours after receipt of the shipment by e-mail to info@cocktailsontheroad.be

8.9. We cannot be held responsible for any consequential damages due to late delivery or kidney delivery by the carrier appointed by the company. Our liability is in all cases limited to the value of the items that are shown to have not been received by the customer.

Article 9: Force majeure:

9.1. In case of force majeure, we are not obliged to fulfill our obligations. In the event of force majeure, we can terminate the agreement definitively or suspend our obligations for the duration of the agreement.

9.2. Force majeure is understood to mean any circumstance beyond our control and / or control that makes or prevents the fulfillment of our obligations in whole or in part. Below we understand, among other things, fire, business disruptions, strikes, energy disruptions, the non-delivery or late delivery of our suppliers, the non-performance of services by engaged third parties, disruptions in a (telecommunications) network, disruptions in our communication systems digital platforms such as website, webshop or others cannot be operational.

Article 10: Intellectual Property:

10.1. Our logos, website, recipes, photos, texts, names and more generally all our communications are subject to intellectual property rights that belong to either our or our partners or other entitled parties.

10.2. It is prohibited at all times to use and / or change our intellectual property rights in any way.

10.3. Reproduction or use in the broadest sense of our intellectual property rights is prohibited without prior written permission.

Article 11: Complaints procedure and disputes:

11.1. We strive for every customer. In the event that something should go wrong, your complaint can be made known to us by e-mail: info@cocktailsontheroad.be or by post at the address stated in Article 1.

11.2. To safeguard your rights, you can always submit your complaint about our services and / or products to the consumer service of the Belgian Federal Government. The consumer service can be reached via this website: www.consumentenombudsdienst.be

11.3. In the event that a complaint cannot be settled amicably by us with the customer, regardless of his or her residence, only Belgian law will apply as described in Book VI of the Belgian Code of Economic Law. Only the courts of Bruges are competent in disputes.